Frequently Asked Questions

I offer a free 15-minute consultation call so you can get a feel for what it would be like to work together. It's a chance for you to share what you're wanting to work on and what you're looking for in a therapist. If I think we're a good fit, I'll share some ideas about how I could be helpful — and if I'm not, I'm glad to point you toward someone who might be.

Complete the contact form or email drhaleybusch@nuance-therapy.com to get started. I'll do my best to reply the same day.

My private-pay standard fee is $215 for a 50-minute therapy session. I offer extended 80-minute sessions at $345. If you’re using Aetna benefits, the session cost is determined by your plan’s copay.

I reserve several spots on my caseload for sliding-scale clients, individuals who see me at a reduced rate. I hold these spots for clients whose financial situation would otherwise prevent them from seeking therapy. Please let me know during our 15-minute consultation call if your finances are a concern.

I’m in-network with Aetna. With all other plans, I’m out of network and don’t bill insurance directly. This affords me the flexibility to personalize your care and prioritize your privacy. I am happy to provide a reimbursement statement for you to submit to your insurance company. Many insurance companies will partially reimburse individuals for therapy costs with an out-of-network provider.

I recommend that new clients begin with 6-8 weekly sessions to support building the therapeutic relationship. Depending on the therapy needs and goals, most clients either continue at a weekly cadence or reduce to biweekly sessions.

I recommend monthly or as-needed sessions for clients who have met their primary therapy goals but wish to maintain ongoing therapeutic support.

Yes! I offer in-person sessions at 6850 Austin Center Blvd., Ste. 320, Austin, TX 78731. I also offer virtual therapy for clients living in Texas and participating PSYPACT states.

PSYPACT is an interstate agreement that allows licensed psychologists to legally and ethically provide virtual therapy across state lines. At this time, PSYPACT includes all states except the following: Alaska, California, Hawaii, Iowa, Louisiana, Massachusetts, Montana, New Mexico, New York, & Oregon.

As of January 2022, under the “No Surprises Act,” health care providers are required to inform individuals who are uninsured or insured but do not plan to use their health care benefits to pay for services of their ability to receive a “Good Faith Estimate” of the expected cost of their medical care. This applies if you're paying out of pocket or using out-of-network benefits; if you're using Aetna coverage, your costs are set by your plan instead.

The Good Faith Estimate you will receive in your intake paperwork outlines the expected costs of therapy based on what is reasonably known at the time, so you have a sense of the expected costs in advance. If you have any questions, we can discuss them before or during your first session.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

In compliance with Texas HB 4224, I want you to know that you have the right to access your records and to raise concerns about the care you're receiving.

• To request your records, email me at drhaleybusch@nuance-therapy.com. In some situations a release of information is needed before records can be shared. If that applies, we'll talk it through together, and I'm glad to answer any questions you have about your records.

• To raise a concern about my licensure, or to contact the Texas licensing board, visit the Texas Behavioral Health Executive Council.

• To file a consumer complaint in Texas, visit the Texas Attorney General's Consumer Protection division.